We want you to love what you ordered. If something is not right, you have 14 days from delivery to request a return or an exchange — just fill in the form below and we will take care of the rest.
How it works
- Send the request. Complete the form below with your order number and the product you want to return.
- Wait for our confirmation. We reply within 24 working hours with the return address and instructions.
- Pack the item. Unworn, unwashed, with all labels attached and in the original packaging, together with the invoice.
- Ship it back. Use the instructions from our e-mail. Items sent back without an approved request cannot be accepted.
- Get your money back or your exchange. Refunds are issued to the original payment method (or by bank transfer for cash-on-delivery orders) within 14 days of us receiving the parcel.
Good to know
- The 14-day right of withdrawal applies to all online orders, no reason needed.
- Items must be in the same condition as received: unworn, unwashed, undamaged, with tags and original packaging.
- Custom-made or personalised orders and items marked as final sale cannot be returned.
- Received something damaged, faulty or simply the wrong item? Contact us immediately and we will make it right at our cost.
- The fastest way to get a different size or model is to return the item and place a new order.
Questions? Write to support@amvisionro.com or read the full refund policy.